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Q. Why isn't my billing information being accepted or saved when I enter it?

There may be a few reasons why you can't enter or save your billing information:

  • Incorrect/invalid credit card number
  • Expired credit card
  • Credit card over limit
  • Incorrect/invalid online check information

Try re-entering your information or try using a different payment method. If you continue to have problems, please feel free to call our toll-free Customer Care number: 1-877-453-3861. If outside the U.S. and Canada, please contact our Beverly Hills Headquarters.