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Technical Basics

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Q. Why does the site seem to be slow?
A.

If our site seems slow, it's usually one of three things:

  • Temporary technical down-time while we're making quick updates to the site. Try back in a while, and if the problem persists please call our Customer Care team toll-free: 1-877-453-3861. If outside the U.S. and Canada, please contact our Beverly Hills Headquarters.
  • Your Internet connection rate is slow. Double-check your modem settings or connection speed to make sure you're connected at the highest possible rate.
  • The Internet itself may be experiencing a traffic jam. Try back in a while.